30-Day Money-Back Guarantee

We're so confident in our products that we offer a 30-day money-back guarantee. If you're not completely satisfied with your results, we'll refund your purchase—no returns required.

How Our Guarantee Works

Due to the personal nature of skincare products, we do not accept physical returns. However, if you're unsatisfied with your purchase, here's how to request a refund:

1. Contact us at info@kojiskincare.com within 30 days of delivery
2. Provide your order number and reason for dissatisfaction
3. We'll process your refund without requiring you to return the product
4. Receive your refund within 10 business days

Important Details

• Refund requests must be made within 30 days of delivery
• No need to ship products back—keep or dispose of them
• Original shipping charges are non-refundable
• Limit one refund per customer per product type

Damages and Issues

If you receive damaged, defective, or incorrect items, contact us immediately at info@kojiskincare.com with photos of the issue. We'll send a replacement or issue a full refund, including shipping costs.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Questions?

Our customer care team is here to help: info@kojiskincare.com

We stand behind our products and your satisfaction. While we don't accept returns for hygiene reasons, our money-back guarantee ensures you can try Koji risk-free.